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October 27, 2026
October 13, 2026
September 29, 2026
September 16, 2026
Help Center
Organisation settings

Organisation settings

IN THIS CHAPTER

Set up the structure of your organization in one place. Learn to manage user accounts, projects and queues, message templates, and webhooks so your teams, channels, and automations stay aligned.

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Project and queue settings

Set SLA thresholds, idle and reopen rules, concurrency, and how auto-assignment chooses an agent.

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What is organisation settings?

See how admins and managers set up accounts, projects, queues, templates, and webhooks for Inbox.

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