What is AI Analytics?

AI Analytics is in Analytics.

A interface where admins can ask questions in their own words & language and get instant data-driven answers.

Full access is on when the AI Analytics add-on is enabled. If it is off, admins see a trial instead.

Ask a question

  • Suggestions shows up to for example questions at a time, such as Top contact reasons this week.
  • Type in Ask anything about your data… and select Ask. You can also use Add emoji and Attach file.
  • Follow up in the same conversation with Ask a follow-up question…. The conversation keeps the context of what you just asked.
  • While an answer is being built, you see Preparing your report…. Each answer is labeled Input, Result, Learnings, and Generated report.
  • A result can be plain text, an HTML report shown in a sandboxed frame, or markdown with headings, lists, and tables.
  • Under the answer, Was this helpful? lets you choose Helpful or Not helpful.

Saved analyses

The side panel has New Analysis, Pinned, Recent, and Older.

Use Pin conversation or Unpin conversation to keep a report, and Delete conversation to remove one.

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