Notifications Configuration

Notifications

The Notifications tab allows you to configure how the system alerts you about important events and activities in your queues.

Prerequisites for Browser Notifications

To receive desktop notifications, you must enable notifications in your browser settings:

Chrome/Edge:

1. Click the lock icon in the address bar.
2. Find Notifications in the dropdown.
3. Select Allow

Firefox:

1. Click the shield icon in the address bar.
2. Go to Permissions
3. Enable notifications for the Hubtype domain.

Safari:

1. Go to Safari > Preferences > Websites
2. Select Notifications
3. Allow for the Hubtype domain.

Notification Types

Select which events trigger notifications by checking the corresponding boxes:

Cases automatically assigned to me

• Notifies you when the auto-assignment system assigns a new case to you.
• Most relevant when auto-assignment is enabled in project settings.
• Helps you respond immediately to new assignments.

New cases entering waiting list

• Alerts you when new cases arrive in queues you're assigned to.

New message, in the cases assigned to me

• Notifies you when customers reply to cases you're currently attending.
• Critical for maintaining conversation continuity.
• Ensures you don't miss customer responses while multitasking.

Notification Preferences

Choose when you want to receive notifications based on your active status in the platform:

Only when I'm not viewing this tab

• Notifications appear only when Hubtype is not your active browser tab.
• Prevents redundant notifications when you're already looking at the platform.
• Notifications automatically appear when you switch away from Hubtype.

Always, even if I'm using this tab

• Receive notifications at all times, regardless of your active tab.
• Useful for users managing multiple queues or projects simultaneously.
• Consider only if you frequently need alerts while actively using the platform.

Notification Duration

Control how long notification messages remain visible on your screen:

Notification duration (in seconds) (Required)

• Set the number of seconds before notifications automatically dismiss.
• Longer durations useful in high-noise environments.
• Shorter durations reduce screen clutter.

Example configurations:

• 6 seconds: Balanced visibility without excessive persistence.
• 3-4 seconds: Quick glance for experienced users in focused environments.
• 10+ seconds: Helpful when frequently away from desk or in noisy environments.

Notification Behavior

Desktop notifications include:

• Event type (new case, new message, assignment).
• Case preview information (customer name, queue).
• Direct link to the relevant case (click notification to open).

Sound alerts:

• System plays default notification sound when enabled in browser.

Last updated: November 2025