The Password and authentication tab is where you change your password and turn on two-factor authentication. Sign-in, sign-up, and single sign-on are covered below.

Change your password

Select Change password. The dialog asks for Current password, New password, and New password (repeat). The help under the new password says Minimum 12 characters long. Confirm with Change password, or leave with Cancel.

New passwords are accepted when all of these are true:

It is 12 to 64 characters.
It is different from your current password. Otherwise you see New password cannot be the same as your current password!
The two new-password fields match. Otherwise you see New password is not identical to the confirmation password!
It does not match your username, email, first name, or last name. The screen can show New password cannot be the same as your username or email!
It is not one of your recent passwords. By default the last 3 are remembered, unless your organization keeps a different history.
It is not a weak password. Common passwords and simple sequences are rejected, and you will be asked to mix letters and numbers.

When the change succeeds, you see The password has been changed! and you will be signed out. Sign in again with the new password.

Two-factor authentication

Two-factor authentication adds a one-time code from an authenticator app or browser extension, such as 1Password, Authy, or Microsoft Authenticator. When it is on, the tab shows Configured.

If the session is too old to change 2FA, you must log out and log back in before setting up or modifying your two-factor authentication preferences.

Turn it on

Select Activate.
If you are asked Enter your password to perform this action, enter your password and select Confirm. A wrong password shows The password you entered is incorrect.
Under Scan the QR code, scan with your authenticator app. The hint is Use an authenticator app or browser extension to scan.
If you cannot scan, use the setup key. The screen says Unable to scan? You can use the setup key to manually configure your authenticator app.
Under Verify the code from the app, enter the code (Enter your code) and select Activate. A wrong or expired code shows The code you entered is incorrect or has expired. You can Cancel and start again.
Copy the Recovery codes. The screen marks them Important and says to store them in a secure location. You can use a recovery code to sign in if you lose the authenticator app.

Sign in with 2FA

On Sign in to your account, enter Email and Password, then select Sign in.
On Two-factor Authentication, the subtitle is Your account is protected by two-factor authentication.
Enter the Code. The help says Find it in your authenticator app. You can also use a recovery code.
Select Verify. Invalid code means the code was not accepted. Cancel leaves you signed out.

Authenticator codes refresh about every 30 seconds. If a code is rejected, check that the phone or computer time is set automatically, wait for the next code, and confirm you are reading the Hubtype entry in the app.

Turn it off or replace the recovery codes

Select Deactivate and confirm with your password. You can turn 2FA off yourself. You do not need an administrator to do it.

If you still have 2FA on and you lost the recovery codes, the screen says you can regenerate them. Select Regenerate and confirm with your password. Store the new codes. The previous codes stop working.

Sign in

Open https://app.hubtype.com/sign-in.

Enter Email.
Enter Password.
Select Sign in.

After 3 unsuccessful sign-in attempts, further attempts will be blocked for 30 minutes.

Under the form, Don't have an account? leads to Sign up.

Forgot your password?

On the sign-in page, select Forgot your password?

On Reset your password, enter Email and select Send email. Back to Sign in returns you to sign-in.
The next screen is Check your email. It says If an account exists for this email address, you will receive a password reset link shortly. Hubtype shows the same message whether or not that email is registered.
If the message does not arrive, the page says to check spam or resend the email.
Open the link, set a new password, and sign in with it.

Sign up

Sign up for free creates your user and your organization.

Email
Password, with the help Minimum 12 character long
Repeat password. If they differ, you see Passwords do not match.
Organization, with the help You can change this later
Accept Hubtype's Terms of service and Privacy Policy
Optional: I'd like to receive updates from Hubtype's products and services

Select Sign up. Hubtype can also create an organization with you. Contact your account manager when you need that instead of self-serve sign-up.

Reset a password for someone else

An Admin can reset another person's password. A Manager can reset an Agent password when the organization has that option enabled.

Open Settings in the sidebar, then Accounts.
Open the account you want to edit.
Select Reset password.
The dialog Reset password explains that a new password will be generated and that the account owner must change it on the first sign-in. The action cannot be undone.
Select Confirm reset password.
Copy the new password and share it with the owner through a channel you trust. They must change it the next time they sign in.

Single Sign-On (SSO)

SSO lets people enter Hubtype with their corporate identity provider, using SAML 2.0. Typical providers include Okta, Microsoft Entra ID, Google Workspace, and OneLogin.

SSO is not switched on from User settings. Hubtype enables it for the organization, and your IT team exchanges the SAML metadata with Hubtype. Contact your Hubtype account manager to request it.

When the organization uses SSO, enforce the second factor in the identity provider. Hubtype two-factor authentication applies to people who sign in with an email and a Hubtype password.

Last updated: October 2026

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