Master the art of building powerful conversational workflows and automation. Learn to create chatbots, design conversation flows, and implement advanced automation features to streamline your operations.

Articles

Flow Builder: Add Smart Intents

Add Smart Intents to detect user intent with AI: give a title and short description so related messages match automatically.

Flow Builder: Add Keywords

Trigger content with Keywords in Flow Builder: define word lists or regex patterns so matching user messages show linked content.

Flow Builder: Add a Custom condition

Branch flows with the Custom condition using variables defined in bot code (string, boolean, or number) to personalize the user path.

Flow Builder: Add a Country condition

Use Country condition in Flow Builder to branch flows by user country, serving country-specific policies, prices, or localized content.

Flow Builder: Add a Channel condition

Branch flows by channel with the Channel condition, so WhatsApp-only components and other differences follow the correct path.

Flow Builder: Add a Queue status condition

Use Queue status condition to branch when a selected support queue is open or closed, and optionally add paths for agent availability.

Flow Builder: Add a Bot action

Trigger custom bot logic in Flow Builder with Bot actions: choose a payload and pass JSON parameters that your bot code handles.

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