Flow Builder: Add an agent rating
What is Agent Rating?
Agent Rating asks the customer to rate the conversation. You can offer stars or smileys. Use it after an agent has helped, or at the end of the bot conversation.
How to edit Agent Rating
Drag Agent Rating from the build panel. You can set:
- Content ID.
- Message text. The question you ask. You can use formatting, links, emoji, and variables.
- Rating type. Choose Stars or Smileys.
- Button to send rating. The label of the send button. On WhatsApp this label is not used. WhatsApp always shows Send in the customer's language. Up to 20 characters.
- Button to open list text / List header. On WhatsApp the rating is a button list. This text opens the list and is also the list header. Up to 20 characters.
Best practices
- Ask one clear question, such as how the agent helped or how the whole conversation went.
- On WhatsApp, write the list button so the customer knows it opens the rating.
- Place the node after the help is finished, not in the middle of a question.