Flow Builder: Add capture user input
What is Capture user input?
Capture user input pauses the flow until the customer replies, then stores that reply. You can check the reply as a name, an email, a phone number, or with your own instructions. Later messages can use the stored value.
How to edit Capture user input
Drag Capture user input from the build panel. You can set:
- Content ID.
- Field name. The name of the value you are capturing. This is also the variable you use later. Use only lowercase letters, numbers, and underscores. No spaces or special characters.
- AI Validation. Choose what you expect: None, Name, Email, Phone number, or Custom. Built-in types fill in the check for you.
- AI validation instructions. You can edit this only when the type is Custom. Describe the value and how to accept or reject it.
Best practices
- Ask for one value per node, and name the field after that value.
- Use Custom only when name, email, or phone number does not fit.
- Use the stored variable in the next message so the customer can see you captured it.