Master the art of building powerful conversational workflows and automation. Learn to create chatbots, design conversation flows, and implement advanced automation features to streamline your operations.

Articles

Knowledge base: How to integrate the Knowledge Base into the Flow Builder

Use the Knowledge Base component in Flow Builder: activate KB, select sources, set instructions, and optionally enable context retention.

Knowledge base: Best practices when creating knowledge sources

Knowledge Base source best practices: keep sources updated, split by topic, avoid tables, repeat key context, and check exported links.

Knowledge base: Add sources

Add Knowledge Base sources as files or URLs (max 10MB) so your bot answers from your content; upload, sync URLs, and manage errors.

Knowledge base: What is the Knowledge Base and how to use it?

Overview of Hubtype Knowledge Base: add files or URLs as sources so your bot answers questions with accurate, up-to-date information.

Sync Text Across Languages with AI

Sync text across languages in Flow Builder to translate and apply your latest edits to all language versions during the current session.

Understanding the Conversational Model in Flow Builder

Flow Builder processes messages in order: Keywords → Smart Intents → AI Agents → Knowledge Base, then falls back to the Fallback flow.

Create a new bot

Create a Hubtype bot from the UI with Botonic, choose a staging bot if needed, build your first flow in Flow Builder, and preview it.

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