Knowledge Base & AI Translation Model Upgrades
✨ What's new?
⚡️ Improvements
- Knowledge base: We’ve upgraded the model used from gpt-3.5-turbo to gpt-4o-mini, resulting in more accurate answers, improved quality of responses, and a further reduction in the risk of hallucinations.
- AI Translations: We've upgraded the model used from gpt-3.5-turbo to gpt-4o-mini on the AI translator for agents, to ensure improved quality and accuracy.
- Auto-assign case: We've improved the auto-assign logic so that whenever a case is automatically assigned to an agent, and the agent unassigns him or herself from the case, the case will automatically be auto-assigned to another available agent.
🛠️ Bug Fixes
- SSO bug fixed: We received feedback about the SSO login not working correctly in some instances during the past few days. We detected the bug and solved it, now users are able to log in correctly via SSO.
- Case automatically discarded: We noticed some inconsistency in the resolve messages whenever a case was automatically discarded by the system. We improved the naming to make it clear at any point what specific action was taken to resolve a case.