WhatsApp Cloud integration is now accessible for all active organisations. This new feature allows seamless integration with WhatsApp Cloud, enabling better communication and enhancing customer interactions.

⚡️ Improvements

Inbox
- We improved the UI of the chat-box by expanding the width of the message bubbles to enhance readability.
- We improved the auto-assign logic so that, whenever a case is auto-assigned, and subsequently it is transferred to another queue, it will be auto-assigned to an agent in the destination queue. ‍
Auto-save: You asked, and we listened! We’ve reduced the auto-save interval in Flow Builder, allowing your conversational experiences to be saved more quickly and efficiently. This improvement ensures a smoother and faster building process.

🛠️ Bug Fixes

Publish on reload bug fix: We’ve resolved an issue in the Flow Builder that prevented users from publishing their conversational experiences after reloading, even when no changes had been made. You can now publish without any issues, ensuring a smoother workflow.